After more than thirty years supplying office stationery and furniture to businesses of Lancashire and beyond, Lomas Office is growing faster than at any time in its history.
It all began in 1985, selling used desks and office supplies to nearby businesses. Today, Lomas work on projects all the way up to full-scale refits on sites from London to Edinburgh and many more in between.
“Our company has grown as our customers have grown”, says Mark Rolfe, director. “We’ve built really strong relationships with the companies we’ve worked with. When their needs grow, so do our range of services”.
Mark says, “If a customer comes to us and asks for something new, we’ll find a way to do it. At one time we’d never done flooring, we’d never fitted a kitchen. But then a customer needed it, so we added the specialism, and now it’s another thing we offer”.
“People don’t want to have to deal with four or five different suppliers, they just want to know everything is taken care of so that they can focus on their work. We’ll take on the project management, meaning they don’t have to worry”.
Mark believes this dedication to getting the job done is how his company builds such long-lasting relationships. And that’s not just with customers.
Lomas is a family business and anyone who comes to work with us becomes part of that family”, says Mark.
Around half of Lomas’ employees have been with the company for more than ten years, and one member has been with the firm for 17 years.
“We have a really low staff turnover”, says Mark. “We treat people right and we take care of them. Even during the recession, when things were really tough, we didn’t let anyone go. And in return, our staff stay loyal to us”.
Recent appointments include stationery specialist Mark Porter, who was recruited to the division and helped the department achieve a 50 per cent increase in turnover, and successfully widening the product offering.
Meanwhile, Mark Rolfe, was relocated to the furniture department to help the company service growing demand.
Today, Lomas is growing quickly. Turnover was up almost 50 per cent last year, with new staff recruited in 2016 and more planned in 2017. The company has been honoured by its peers, earning Initiative Gold Dealer of the Year 2016 at the Integra National Conference.
Integra is the UK’s largest office products dealer network and Lomas saw off strong competition from 250 network members to seal the award.
Exceptional service levels are a huge part of the Lomas ethos. “The best part of this job is the buzz of a completed project, seeing the customer enjoying their new working environment knowing we delivered above expectations”, says Mark.
“We’ll never say no. Whether that’s chairs, desks, flooring, IT, kitchns, painting walls, project management, health and safety checks, we’ll always find a way. Our whole company and all its successes over the last three decades have been built on making customers happy”.
Want to say a huge thank you; the team at Lomas have been fantastic and so reliable thank you very much. The end result is fantastic, the staff love the new office and the surroundings and we can immediately notice the difference in everyone’s outlook.
Lomas Office Furniture provided a fantastic service from start to finish. From the initial scoping exercise to the installation of the furniture, their professionalism and level of service was second to none.
We asked Lomas if he could assist us in sourcing some furniture for our new Preston office and he couldn’t have been more helpful. Everything was ready for us to move straight in. Couldn’t recommend them enough.
I just wanted to say thank you for all your help with ensuring the offices and canteen were up and ready for our deadline. I know we didn’t give you much time to play with but you did a great job. Please pass on my thanks to the team, again thank you for your help.